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1. Introduction
1.1 These terms and conditions ("Terms") govern the provision of online trauma coaching services ("Services") by Nokoru Hikari Coaching ("we", "us", "our") to you, the client ("you", "your"). 1.2 By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services. 1.3 We are based in the United Kingdom. These Terms are governed by and construed in accordance with the laws of England and Wales.
2. Services Provided
2.1 We provide online trauma coaching services, which may include [Clearly list the types of services you offer, e.g., one-on-one video sessions, group coaching, online courses, access to resources]. 2.2 The specific details of the Services, including the number and duration of sessions, content, and any associated materials, will be agreed upon between us and you prior to the commencement of the Services. 2.3 We will use our reasonable endeavours to provide the Services with professional care and skill. However, you acknowledge that coaching is a collaborative process and the effectiveness of the Services depends on your active participation and commitment. 2.4 Our Services are designed to support your healing and growth related to trauma. However, they are not a substitute for professional medical or psychological treatment. If you are experiencing a mental health crisis or require medical attention, please seek help from a qualified healthcare professional.
3. Client Responsibilities
3.1 You are responsible for providing accurate and complete information about your history and current circumstances to enable us to provide the most effective Services. 3.2 You are responsible for ensuring you have a suitable and private environment for online sessions, with a stable internet connection and appropriate technology (e.g., computer, webcam, microphone). 3.3 You agree to actively participate in the coaching process, be open to exploring your experiences, and take responsibility for your own progress and decisions. 3.4 You understand that coaching involves discussing sensitive and potentially distressing topics. You agree to engage in these discussions at your own pace and to communicate your needs and boundaries clearly.
4. Fees and Payment
4.1 The fees for our Services will be clearly communicated to you prior to commencement. These fees may be based on an hourly rate, package deals, or course fees. 4.2 All fees are stated in [Specify currency, e.g., GBP]. 4.3 Payment is due [Specify payment terms, e.g., in advance of each session, upon receipt of invoice, according to a payment plan]. 4.4 We accept payment via [List accepted payment methods, e.g., bank transfer, credit/debit card through a secure payment gateway]. 4.5 We reserve the right to change our fees at any time, but we will provide you with reasonable notice of any such changes. 4.6 Late payments may be subject to a [Specify late payment charges, if any]. 4.7 If you need to cancel or reschedule a session, you must provide us with [Specify notice period, e.g., at least 24 hours'] notice. Failure to do so may result in the full session fee being charged.
5. Confidentiality
5.1 We are committed to maintaining the confidentiality of your personal information and the content of our coaching sessions. 5.2 All information shared during coaching sessions will be kept strictly confidential, except in the following limited circumstances: * Where there is a legal obligation to disclose information (e.g., a court order). * Where there is a serious risk of harm to yourself or others. In such cases, we may need to take action to ensure safety, which may involve contacting relevant authorities. * Where you have given your explicit consent for disclosure. 5.3 We may keep brief notes of our sessions for our professional use, which will be stored securely and confidentially in accordance with applicable data protection laws (see section 8). 5.4 For group coaching or online courses, while we encourage a supportive and open environment, we cannot guarantee the confidentiality of other participants. You are responsible for maintaining the confidentiality of information shared by other participants.
6. Intellectual Property
6.1 Any materials, resources, or content provided by us as part of the Services (including but not limited to worksheets, guides, recordings of group sessions if applicable) are our intellectual property and are protected by copyright and other intellectual property laws. 6.2 You are granted a non-exclusive, non-transferable license to use these materials for your personal use only in connection with the Services. You may not reproduce, distribute, modify, or create derivative works from these materials without our prior written consent.
7. Disclaimer of Liability
7.1 While we are qualified and experienced in trauma coaching, you acknowledge that we are not medical professionals or therapists. Our Services are not a substitute for professional medical or psychological advice, diagnosis, or treatment. 7.2 We do not guarantee any specific outcomes or results from the Services. Your progress and healing are dependent on various factors, including your commitment and individual circumstances. 7.3 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Services, including but not limited to emotional distress, loss of income, or business interruption. 7.4 Our total liability to you for any claim arising out of or in connection with these Terms and the Services shall be limited to the total fees paid by you for the specific Services in question. 7.5 Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable UK law.
8. Data Protection and Privacy
8.1 We will collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. 8.2 Our Privacy Policy provides detailed information about how we collect, use, and protect your personal data. By using our Services, you consent to the collection and use of your data as described in our Privacy Policy.
9. Termination
9.1 We reserve the right to terminate these Terms and the provision of Services to you at any time if: * You breach any of these Terms. * We reasonably believe that the coaching relationship is no longer beneficial or appropriate for you. * Circumstances arise that make it impossible or impractical for us to continue providing the Services. 9.2 You may terminate the Services at any time by providing us with [Specify notice period, e.g., written notice]. 9.3 Upon termination, any outstanding fees will become immediately due and payable. Refunds for unused sessions or services will be provided at our discretion, taking into account the reason for termination and any costs incurred by us.
10. Governing Law and Jurisdiction
10.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 10.2 The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
11. Amendments to These Terms
11.1 We reserve the right to amend these Terms at any time. Any changes will be posted on our website [Your Website Address] and will be effective from the date of posting. 11.2 Your continued use of our Services after the posting of any changes constitutes your acceptance of the revised Terms.
12. Contact Us
12.1 If you have any questions or concerns about these Terms or our Services, please contact us at: nokoruhikaricoaching@gmail.com
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.